Problem

Karachi, being a city of 200 million people, have enormous issues regarding police security service and response time. People had to contact emergency center and inform them about their complain and also guide about the location to the security personnel, which ultimately took longer than needed.

General complains were also not fully resolved due to excess load on Police Stations, specially in densely populated areas.

Solution

We develop advanced Complain Dispatch Management Software, Citizen Emergency Mobile App and Tablet App for Police Officials, which were installed in Police Patrol Vehicles.

It created a digital network of sending emergency complaints to the nearest available Police Patrol Vehicles and general complains to the concerned area police department.

Challenge

The real challenge was to develop a solution which can be easily implemented in existing infrastructure and also have user friendly interfaces to create a digital connection between general public and police department.

Moreover, it was understood security personnel are not so tech-savvy and we had to align it with their flow of operations, which was our main point of concern.

Objective

Our main objective was to provide a competent and efficient system where citizens can easily contact Karachi Police Emergency Service, submit general complains and Police can provide instant response on real time basis.

Through this digital transformation, Police Officers and concerned department may take suitable action to help. It will work as an online platform between the citizens of Karachi & City Police Department.

Key features

One Window Solution

SOS Emergency Alert

Women Safety Alert

Complains Submission

News Alert

Call 15 Police Directly through App

General Complains

All the general complain categories available in the app. Complainant can easily select the related category and concerned authorities will be notified instantly to take suitable actions.

Status Updates

Complainant is notified about the complain status and details of the concerned police department & contact number.

Emergency Services

User can also check other emergency departments such as Ambulance, Fire Rescue, Blood Banks, Bomb Disposal and call helpline through app.

Citizen Registration

Citizens insert their Full Name, National ID Card Number, Phone Number and other necessary information. Phone Number is verified through SMS OTP.

Photo, Video & Audio

Victim can also submit complain with attachments of photos, video recording and audio notes.

Newsroom

Citizens are updated about latest public announcements, city news and related incidents.

Feedback & Reviews

Once the complain is resolved, complainants are asked to give review and feedback about the performance of Police personnel.

Officer App

Tablets are installed in all Emergency Police Vehicles of Karachi. Patrolling Commanders are provided with specific IDs to log in.

Complain Acceptance

Complains are sent to the nearest vehicle available from the vicitim location. Police Officer has only 15 seconds to accept the complain, otherwise it is sent to next nearest vehicle & notice being served to officer ignoring complains.

Victim Details Transfer

All details of complain such as name, contact, location and complain nature are sent instantly on real time basis.

Pre-Defined Answers

Officers can submit complain feedback on application by selecting pre-defined answers.

Submit Disposal

Officer can give feedback about the complain through text and audio note for detailed description and clarity.

Perfomance

Officer can also monitor his performance on Tablet App.

Live Track

Control Room can track all police vehicles and monitor their activity and movement.

Testimonial

We can say with confidence that Smart Future LLC is a great company to be associated with as the team at Smart Future LLC is always responsive to our problems and always willing to complete every job at the right time and in the most correct way possible. They have been reliable and intelligent in their approach. We went through the process of interviewing multiple firms to renovate our existing website, the logo of our website and other functionalities in it but we are proud to say that Smart Future LLC was the clear-cut choice.